Customer Service
All prices are in US dollars.
Payment Methods:
We accept payment using the following: MasterCard, Visa, Discover.
Shipping Details:
Life on a Boat orders ship domestically via UPS Ground. Each order's shipping price varies depending on quantity, weight and destination. Orders are usually processed and shipped within 24-48 hours (except weekends and holidays).
Return Policy:
If you are not 100% satisfied with your merchandise when you receive it, please email Life on a Boat within 10 days and we will exchange or refund your item. You will be responsible for the return shipping but Life on a Boat will pay for shipping the exchanged item(s) back to you. We will not ship the new merchandise until we receive the items(s) you are exchanging. Your return must be in original condition (not washed, not worn, not dirty, undamaged) and must be received by Life on a Boat within 30 days of your original order. We will not accept returns or exchanges after the 30 day period. If we mistakenly shipped you the wrong item or the item is defective, we will reimburse you for the cost of shipping the item back to us and the cost of shipping you a replacement.
Is the Life on a Boat website secure?
You can be assured that when placing your order through the Life on a Boat website your details are secure. The Life on a Boat website uses SSL (which stands for "Secure Sockets Layer"), the de facto standard for Internet security. SSL is an open protocol for secure data communications across the computer networks.
SSL provides a straightforward method for adding strong security to existing applications and network infrastructures. SSL is application protocol independent and provides encryption, which creates a secured channel to prevent others from tapping into the network; authentication, which uses certificates and digital signatures to verify the identity of parties in information exchanges and transactions; and message integrity, which ensures that messages cannot be altered en route.
